Which video formats do we support?
You have two ways to add content: upload your media files to be hosted in our cloud or add external links from your video hosting or CDN provider.
You can easily upload videos of any length and size, one by one or multiple at one time. We accept the major video formats including MP4, MOV, M4V, WEBM or OGV.
If at the moment of uploading a file you receive an error or on the contrary the upload remains in processing status indefinitely check that you do not have any antivirus active in the system or in the browser that could influence the internet connections.
Some users have experienced problems with the Kaspersky antivirus. The way to solve this problem is to disable the antivirus during the video upload.
If you are still having problems, please contact us indicating which operating system and browser you are using.
Currently we support these types of pre-recorded video links:
- HLS (.m3u8 links).
- Vimeo video links. (Note that it is always preferable to add the .m3u8 direct links that Vimeo provides, here you can find the info about how to get the HLS direct link to the video file from a Vimeo paid account. Anyway, if you are adding Vimeo links (like vimeo.com/XYZ) please be sure that your video is set to be embeddable anywhere.)