How Viloud billing works

When you subscribe, you are billed in advance for the coming month or year of service at a rate that corresponds with your selected plan level. You are also billed for the previous month’s if you exceed the Video Hosting limits with the overage charges, if there are any. You will be billed on the same date each month unless you cancel your account, which you can do at anytime.

Understanding Overages

Overages are charges for extra minutes stored and minutes viewed that are incurred when you need more than the amount of either one included with your plan. 

Here an example:

There are two possible overages to consider:

  • Minutes stored: any additional minute stored in your account beyond your plan’s pre-included allowance. Here is included the sum of minutes of uploaded videos and live streams. This additional fee per minute stored is charged monthly for encoding and storing the video.
  • Minutes viewed: any additional minute viewed in your account by your audience beyond your plan’s monthly allowance. It's reset in each billing cycle.

    (Note that these minutes viewed are only counted from videos uploaded. The rest of video links have unlimited views)

You can check your Usage and your current Billing information at anytime in the Settings area of your account.

If you ever have any questions about how the billing works, please contact us and we will happily walk you through it.

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