Team

How to use Team in Viloud

Team lets you invite other people to collaborate in your Viloud account without sharing your login credentials.

Use Team when more than one person needs to help manage channels, content, uploads, websites, live streams, or day-to-day operations.

What Team is for

Team is useful when you want other people to work with you inside Viloud while keeping each person on their own login.

Common examples:

Person or group	Typical use
Content team	Upload videos, organize content, and prepare channels.
Technical team	Configure channels, embeds, live streams, or delivery settings.
Marketing team	Review content, websites, campaigns, and performance.
External partner	Help operate the account without using the owner's password.

Owner and member roles

Role	What they can do
Owner	Invites people, manages the team, removes members, and manages billing.
Member	Works inside the account using their own Viloud login.

Inviting a member

To invite a member:

Open the Team section.
Click Invite member.
Enter the person's email address.
Send the invitation.

The invited person receives an email with a link to accept the invitation.

Pending invitations

Pending invitations appear in the team list until the invited person accepts them or the owner cancels them.

If someone has not joined yet, check the pending invitation row first. You can cancel an invitation and send a new one if the email address was incorrect.

Viloud sends one active invitation per email address from the same owner. If an invitation is already pending for that person, use the existing invitation or cancel it before sending another one.

Accepting an invitation

The invitation must be accepted with the same email address it was sent to.

If the person already has a Viloud account

They should sign in with the invited email address and accept the invitation.

If they are signed in with a different Viloud account, Viloud will ask them to switch to the invited account before accepting.

If the person does not have a Viloud account yet

They can create an account from the invitation link. After signup, Viloud adds them to the team automatically.

They can also sign up with Google if the Google email matches the invited email address.

Removing a member

If someone should no longer collaborate with you, remove them from the team.

After removal, the person keeps their own Viloud account, but they can no longer work inside your account.

What members can do

Members work under the owner's account resources and limits.

If a member creates content, that content belongs to the owner's account.
If the owner reaches a plan limit, members may also be blocked from creating more resources.
Members cannot manage the owner's billing or payment details.
Members cannot invite or remove other team members.

Team member limits

Team member limits are based on the total number of people in the team.

The owner is included in the team total.
Each invited email counts once.
Pending invitations count toward the Team member limit.
The same email invited by another owner is counted separately for that other owner.

If you reach your Team member limit, remove an unused invitation or member, or contact Viloud to increase the limit.

Best practices

Invite each person with their own email address.
Do not share the owner password with collaborators.
Review pending invitations if someone says they cannot access the account.
Remove members who no longer need access.
Keep billing and account ownership under the owner login.

Common issues

A member did not receive or cannot accept the invitation

Check that the email address is correct, the invitation is still pending, and the person is using the same email address that received the invitation.

The member sees an account mismatch message

They are signed in with a different Viloud account. They need to switch to the invited email address before accepting.

I cannot invite more members

You may have reached your Team member limit. Remove an unused pending invitation or member, or contact Viloud to increase the limit.

Removing someone from your team does not delete their personal Viloud account. It only removes their access to collaborate with you.

Summary

Team lets you collaborate in Viloud without sharing credentials. The owner manages invitations and members, while each collaborator works with their own login under the owner's account resources and limits.

You can see which plans include Team here: Pricing.